Vanguard Van Lines - Movers who will steal, lose, damage and break your stuff!

Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
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Value for money

Update by user Dec 12, 2018

They broke 1 bike, lost a mountain bike I purchased as new and only used 3 times, “broke” a large patio table (suspect it was stolen) and had no explanation for the 6 patio table chairs. My clothes were found strewn on the floor of the truck. I’m missing boxes.

Original review posted by user Dec 12, 2018

Just like other folks reporting negative reviews, our stuff was lost, stolen, damaged or just broken! DO NOT USE THESE MOVERS!

1) They hire multiple subcontractors who do NOT care about your stuff. 2) You will have trouble reaching a live person to schedule or inquire about pick up and delivery dates (clue#1 they are not reputable). 3) Did you pay for storage? If so, the storage may consist of simply dumping your items in another truck, an open space, or a place that's wet and moldy.

4) You will be missing boxes, will find crushed boxes and will most certainly have lost/stolen items, as well as numerous damaged and broken items. Think of the luggage folks who throw luggage around like a football. This company and their subs just want your $$ and items. They have NO interest in customer service or moving your items using due care.

5) They will demand postal money order at pick up and the same amount upon delivery. 6) THEY ARE CRIMINALS WHO SHOULD BE SHUT DOWN. 7) They are not accredited by the Better Business Bureau. 8) They have an "F" rating from the Better Business Bureau.

8) They up charge you, rent Penske trucks and subcontract with drivers and movers. We paid over $10, 000 to move a 2 bedroom condo from Silicon Valley to Kansas.

Heed the warnings of all the negative reviews. The positive reviews are either fake, limited to local moves in California or written by people living in a studio.

Product or Service Mentioned: Vanguard Van Lines Moving Service.

Reason of review: Poor customer service.

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